1. Information We Collect

We collect the following types of information to provide and improve our Services:

• Account Information: Name, email address, username, and payment details (e.g., for subscriptions, creator payouts, or purchases of goods or educational services).
• Content Data: Posts, threads, comments, business listings, ad content, or educational materials you create or interact with on our platforms.
• Usage Data: Details about your interactions with our Services, including IP address, browser type, pages visited, features used (e.g., forums, gamification), and course progress or engagement metrics.
• Business Listings Information: Business names, addresses, and contact details for subscribers creating listings or ads.
• Purchase and Transaction Data: Details related to purchases of goods or educational services, including shipping addresses and order history.
• Third-Party Data: Information from third-party services (e.g., Google) if you sign up or link your account via these platforms.
• Cookies and Tracking: Data from cookies and similar technologies to enhance functionality, analytics, and ad delivery, including tracking engagement with educational content or product pages.

2. How We Use Your Information

We use your information to:

• Provide, personalize, and improve our Services, including hosting communities, processing subscriptions, delivering goods, providing educational services, and displaying business listings or ads.
• Personalize your experience, such as recommending communities, tailoring ad visibility based on subscription tiers, or customizing educational content based on your progress or interests.
• Communicate with you, including account updates, support responses, course notifications, or promotional emails about products or services (you can opt out of marketing communications).
• Ensure platform safety by enforcing our Community Guidelines, which prohibit adult content, hate speech, and other violations.
• Analyze usage to enhance features like post messages, gamification, or course delivery, and to improve product offerings.
• Process transactions, arrange shipping for goods, and conduct credit or security checks.

3. How We Share Your Information

We may share your information with:

• Community Members: Your public profile (e.g., username, bio) and content (e.g., posts, comments, or educational contributions) are visible to users in our communities.
• Subscribers and Advertisers: Business listings and ads are visible to platform users based on subscription tiers.
• Service Providers: Third-party vendors (e.g streaming app, payments, analytics tools, or cloud providers) who support our operations, including delivery educational services, bound by confidentiality agreements.
• Group Companies: Other companies within our group for operational purposes, such as customer research or service improvement.
• Legal Authorities: Government agencies or third parties as required by law, such as to comply with Malaysia's PDPA, fraud protection, or legal requests.
• Business Transfers: Your data may be transferred in the event of a merger, acquisition, or sale of our assets, with continued protection.

We will not sell your personal information to third parties without your express permission, except where necessary for service provision (e.g., shipping or payment processing).

5. Data Security

We implement industry-standard security measures, such as encryption and secure servers, to protect your personal data. However, no method of transmission or storage is 100% secure, and you share data at your own risk. Report concerns to tiba@tiba.my.

6. Data Retention

We retain personal data only as long as necessary to provide Services, comply with legal obligations, or resolve disputes. Account data is kept while your account is active, and community or educational content (e.g., posts or course submissions) may remain unless deleted or removed for violations (e.g., adult content).

7. International Data Transfers

Our Services operate globally, and your data may be stored or processed outside Malaysia (e.g., where our servers or providers are located). We ensure compliance with applicable data protection laws for such transfers.

8. Cookies and Tracking

We use cookies for functionality, analytics, and advertising (e.g., for business listings, ads, or tracking engagement with educational content). Cookies help us remember your email address for faster logins and provide anonymized statistics about site visits or purchases to improve our Services. You can manage cookie preferences in your browser, but this may limit functionality.

9. Children's Privacy

Our Services are not intended for users under 13. If you are under 18, you must have parental or guardian consent. We do not knowingly collect data from children under 13. Contact us if you believe we have such data.

10. Third-Party Sites

Our platforms may contain links to third-party websites (e.g., partner networks or advertisers). These sites have their own privacy policies, and we are not responsible for their practices. Please review their policies before submitting personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated "Last Updated" date and will be effective upon posting.

12. Contact Us

For questions, feedback, or concerns about this Privacy Policy, you may contact us at:

Nusantara Tiba Sdn. Bhd.
Email: tiba @ tiba.my
Whatsapp: +6011 3310 6270